Frequently Asked Questions
and Equipment Rules
- We will do our best to match your event colors as best we can, this is based on availability.
- All parties are 4 hour rentals and $50 for each additional hour
- Set up and break down are included in our pricing.
- Delivery is NOT included in the price. Please include the zip code of your event in your quote request.
- Set up is done 1 hour before your event start time.
- We set-up on flat, clean, dry surfaces like concrete, pavers, grass and turf. We will NOT set up on rocks, dirt, mud, gravel or sand. In addition, we require the equipment to be set up in a shaded area.
- Absolutely NO water, food, or face paint near our soft play set ups.
- We require a $100 deposit in order to secure your event date and time.
- An additional $250 will be charged for a refundable cleaning and damage fee.
- All remaining balances are due 7 days prior to your event.
- Equipment for outdoor events must be picked up by 8pm. Equipment for indoor events must be picked up by 9pm.
Who would enjoy our equipment?
Cute crawlers up to tenacious toddlers (specifically 5 year olds) are the appropriate age group.
Are you insured?
Absolutely. We carry commercial general liability insurance, and possess the appropriate requirements for most event venues.
How often do you clean your equipment?
Each piece of our equipment is thoroughly sanitized and disinfected after each use, utilizing a non-toxic, fragrance-free, residue-free cleaner, which kills 99.9% of harmful bacteria, viruses, mold, fungus, and germs. We exclusively use CleanSmart.
Best types of venues and locations for soft play?
We are equipped to set up both indoors and outdoors (just not in rainy/damp weather.) Our soft play modules may become slippery and unsafe for children to utilize. With sun safety in mind, we require a shaded area to set up in. For your space, we can customize the layout and type of equipment for your needs and preferences.